OUR GUARANTEE
Free Size Exchange
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Contact our Customer Service through e-mail: customercare@onycha.id or WhatsApp +62 896-9377-9392.
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Provide the following information: purchase receipt, product received date information, and pictures of product you want to exchange.
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Product size exchange is subject to availability.
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Free minor alteration within 2-4 weeks.
Terms and Conditions
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Exchange period is valid for a maximum of 7 (seven) days from the product received date.
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Exchange is valid only for the same product in different size.
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Exchanged product must be unworn, unwashed, in its original condition, and has an attached tag price.
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Shipping cost must be borne by the customer.
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We do not offer refunds once a purchase has been made.
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Discounted items are final and cannot be exchanged.