PERSONALISED TO PERFECTION
Little Adjustment for Better Fit
Personalise Your Fit
Our Alteration Service allows you to adjust your ONYCHA pieces to your unique measurements and preferences, ensuring a fit that feels more comfortable, flattering, and personal.
Alteration Options
Our Alteration Service covers adjustments to length, width, button placement, padding, and other details, depending on the cutting and construction of each piece.
Alteration Availability
Not every ONYCHA piece can be altered. Alteration availability depends on the cutting, finish, fabric, and construction of each piece. We recommend consulting our Customer Service team first to learn which adjustments are available for your selected piece.
HOW TO REQUEST AN ALTERATION
Before Purchase
For customers who would like to request an alteration before placing an order:
1. Contact Our Customer Service
Tell us which piece you’re interested in and the alteration you’d like to request.
2. Request Review
Our Customer Service team will review your request and consult with our production team if needed.
3. Get Your Confirmation
We’ll confirm whether the alteration is possible and, if applicable, provide an estimated completion time.
After Purchase
Already purchased your piece but found that the fit isn’t quite right? Here’s what to do
1. Contact Our Customer Service
Share your proof of purchase and let us know what adjustment you need.
2. Get Your Alteration Confirmation
Our Customer Service team will review your request and confirm whether the alteration is possible, along with the estimated completion time.
3. Send Your Piece to ONYCHA
Once confirmed, send your piece to the designated ONYCHA address.
4. Receive & Process
We’ll confirm once your piece has arrived and begin the alteration process.
5. Get Your Piece Back
Once the alteration is complete, we’ll let you know and arrange the return shipment.
NOTES: If any additional alteration fee applies, it must be paid before the alteration process begins. All shipping costs are fully covered by the customer.
Alteration Fee
FREE
Alteration is free of charge as long as no additional materials are required.
Important Notes
Not every ONYCHA piece can be altered. Please contact our Customer Service team first.
To help speed up the process, please have your preferred measurements in centimetres ready.
Alteration depends on the availability of the required materials.
Alteration requests cannot be changed once the process starts.
Altered pieces cannot be exchanged or returned.
Your Perfect Fit Starts Here
Need a little adjustment to your ONYCHA piece?
Our team is here to help you find the fit that feels just right.
HOW TO EXCHANGE OUR PRODUCTS
Onycha offers a streamlined exchange service for customers seeking to exchange purchased products for different items or sizes.
Terms and Conditions
The exchange period is valid for 3 (three) days from the product received date.
Exchanged products must be unworn, unwashed, in original condition, and have the attached tag price.
The customer must bear shipping costs.
Exchanging for a higher-priced item will require an additional fee. If the new item is lower-priced, the difference will be credited to your store account for future use.
We do not offer refunds once a purchase has been made.
Discounted items are final and cannot be exchanged.
Redeemable products are valid only with purchases made through our website.
Free Exchange
Contact our Customer Service through e-mail: customercare@onycha.id or WhatsApp +62 896-9377-9392.
Provide the following information: purchase receipt, product received date information, and pictures of the product you want to exchange.
Product exchange is subject to availability.
Free minor alteration within 2-4 weeks.
Onycha reserves the right to refuse exchanges if the return criteria are not met.