The exchange period is valid for 3 (three) days from the product received date.

Exchanged products must be unworn, unwashed, in original condition, and have the attached tag price. 

The customer must bear shipping costs.

Exchanging for a higher-priced item will require an additional fee. If the new item is lower-priced, the difference will be credited to your store account for future use. 

We do not offer refunds once a purchase has been made.

Discounted items are final and cannot be exchanged.

Redeemable products are valid only with purchases made through our website.

Contact our Customer Service through e-mail: customercare@onycha.id or WhatsApp +62 896-9377-9392.

Provide the following information: purchase receipt, product received date information, and pictures of the product you want to exchange.

Product exchange is subject to availability.

Free minor alteration within 2-4 weeks.

Onycha reserves the right to refuse exchanges if the return criteria are not met.