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Free Size Exchange

  • Contact our Customer Service through e-mail: or WhatsApp +62 896-9377-9392.

  • Provide the following information: purchase receipt, product received date information, and pictures of product you want to exchange.

  • Product size exchange is subject to availability.

  • Free minor alteration within 2-4 weeks.

Terms and Conditions

  • Exchange period is valid for a maximum of 7 (seven) days from the product received date.

  • Exchange is valid only for the same product in different size.

  • Exchanged product must be unworn, unwashed, in its original condition, and has an attached tag price.

  • Shipping cost must be borne by the customer.

  • We do not offer refunds once a purchase has been made.

  • Discounted items are final and cannot be exchanged.


Onycha reserves the right to refuse an exchange if the return criteria mentioned above are not met.