Orders:

> How to create an account?

Hover over the link located in the top right hand corner and click on “Create Account”.
You can simply sign up through your facebook/twitter/gmail account or you can fill out the form completely and click “Create Account” when finished.


> Do I need an account to place an order?

You can place an order without using an account. However, if you want to create an account, you will get benefits such as order history, wish list functions, and you no longer need to fill out the order form because your address is already saved in our system.


> How can I track my order?

After completing your order, a tracking number will be generated and sent to you via email. Please wait 24 hours to update this tracking information.

 

Shipping:

> Where are onycha products shipped from?

All our products are stored and shipped from Bandung, Indonesia


> Can I get a free shipping?

Yes dear!
For JABODETABEK&Bandung, the minimum purchase IDR 120.000
All over Indonesia for orders over IDR 350.000
*please be noted
you orders get Free Standard Shipping typically take between 1-2 bussiness days to be arrived (JABODETABEK & Bandung)
for shipping outside JABODETABEK & Bandung take time between 3-7 bussiness days. (but don’t worry, you still can check your tracking number to make sure)


> Is there any delivery on Saturday/Sunday?

No dear. Please remember that delivery time does not include weekends (Saturday & Sunday)


> Do you ship internationally?

Please directly contact us to +62 896 9377 9392

> If you're placed an order and make a payment BEFORE 2pm, your order will be shipped on the same day.

> If you place your order and make a payment AFTER 2pm, your order will be shipped on the next day.

> BEST (One Day Shipping)
Delivery only available on WEEKDAYS (Monday-Friday)
max. place an order and make payment BEFORE 2pm